About me

I have over 20 years experience in design, marketing, research, and facilitation. This background has inspired a deep curiosity of user problems and the motivation to find innovative solutions that benefit people and systems.

I have applied Design Thinking and Sprints to industries like energy, finance, insurance, travel, entertainment, charities, and public engagement.

Whether the audience is customers, employees, patients, pupils, citizens, or other businesses, a Design Thinking mindset helps connect with users, understand their motivations and gain valuable insights about their behaviour.

I’ve worked with

Working with me

  • Transparency

    Each Design Thinking Package is 30 days and has a fixed cost, so you always know how much time and money your team needs to commit.

  • Accountability

    All facilitation, research, and design is carried out by me and never passed to junior staff or third parties.

  • Impartiality

    I facilitate workshops in a way that everyone on your team has an opportunity to contribute, whilst keeping the voice of the customer at the core.

  • Positivity

    Whether in person, or remote, I run workshops that are fast paced, collaborative, fun, and, have a clear outcome or decision at the end.