I build prototypes and test concepts with real people in 30 days.

I use facilitation, research and design thinking to make better products and services for organisations and their users.

Free 30 minute consultation. Zero obligation.

About me

I am a Senior UX / Service Designer with 20 years experience in design, research, facilitation and marketing.

I have a passion for discovering user problems and creating solutions through excellent product and service design.

I apply a trusted and reliable Design Thinking process to industries like energy, finance, insurance, telco, travel, charity, public engagement and many more.

On-site or remotely, I can work independently or embedded within your team to achieve the best results for your organisation.

I’ve worked with

Services

30 Day Design
Thinking Sprint

This is a complete package to go from idea to validated user testing in less than a month. This includes team workshops, user research, prototype design and testing.

Facilitation, Research and Design

If you need short-term or ongoing UX / service design resources, I can quickly support your team remotely or in-person.

Testimonials

  • “We've worked with Carlos on multiple projects in a wide variety of sectors. His vast experience, user behaviour understanding and customer experience really helped us to create products that deliver on the business objectives. He's articulate, professional and has a genuine passion for what he does. I would have no hesitation on recommending Carlos to work on your next UX project.”

    Niki Meredith - Head of Technology

  • "Carlos will get into the weeds with you and devise a strategy to get you out of them. First by gaining a thorough commercial and technical understanding of a product proposition within a given business environment, then by providing practical and elegant solutions through rapid analysis, prototyping and support. His offering is comprehensive is highly reliable."

    Laurent Pavesi - User Experience Designer

Case studies

  • Electric Ireland

    As UX / CX lead on the smart meter project, I was charged to facilitate, research and design the end to end service for over one million customers

    View the case study

  • The Department of Foreign Affairs

    The Travelwise app was designed to inform and support Irish citizens in dangerous situations abroad

    View the case study

With your team at every step

I use a trusted, reliable Design Thinking process to discover complex problems, generate solutions, and improve the user experience of your product or service.